Company Background:
A leading provider of residential and business security systems utilizing over 1,000 independent dealers and internal telemarketing to market their services.

Situation:
The legal requirements to manage and scrub each company/Seller’s calling lists against only its specific version of the National DNC list are complex and cumbersome. The DNC issue and requirements fell outside the company’s core competency and created a series of problems.

Problems:

Operational issues

• Currently had an inefficient way to fulfill the company’s DNC policy to consumers.
• Management of internal DNC data across multiple locations was difficult.
• In-house list processing was cumbersome and inefficient.
• The problem of managing the growing list of state databases (30 separate lists) was complex.
• The internal processes were insufficient to provide a Safe Harbor defense.

Lack of resources

• They lacked the ability to efficiently check numbers against the internal, state and private DNC databases. (No Scrubbing Tool)
• Lacked the ability to efficiently and accurately handle the collecting of DNC request multiple and independent dealers
• They lacked the training tool to comply with the state and federal training requirement.

Data integrity & security

• Risk and cost of potential errors is high.

Budget constraints

• Too costly to build and implement company-wide compliance solution.
• The costs and time requirements of IT and management resources were excessive.

   
(DNCInteractive and DNCQuickcheck from PossibleNOW)

PossibleNOW is a trusted leader offering online DNC compliance services.

The DNCSolution suite handles the complex and cumbersome task of managing Seller/Company specific versions of the National DNC Registry. This allows the company and their franchisees to fully comply with the National DNC Registry licensing requirement.

As a web-based application, DNCQuickcheck provides global information collection for DNC requirements and can be instantly integrated throughout the dealer network.

Solves operational issues

• Automatically fulfills consumer DNC policy requests through the web interface.
• Eliminated the need to manage state, private and customer-based DNC databases.
• DNCSolution simplified the collection and distribution of DNC information throughout multiple locations.

Provides necessary resources

• Provides a training tool to satisfy state and federal training requirements.
• Reports can be generated to show all data was processed against applicable state and federal databases, and to meet the training, internal list management, and policy fulfillment tracking requirements.

Satisfies DNC compliance laws; boosts efficiency

• All leads can be processed through DNCQuickcheck to remove all DNC matches prior to the calls being made.
• DNCSolution greatly reduces the chance for costly system or human errors by automating the DNC compliance processes and tracking all activities preformed in the solution.
• Calling lists can be efficiently uploaded, processed and downloaded within minutes.
• Eliminates state list management, reduces the time to do call list processing and reporting. This saves man-hours and reduces operating costs.

Saves money

• Reduces overall cost of compliance.